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FAQ

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FAQ


What type of artwork do you exhibit?
www.buyart.tonyignatov.eu exhibits original art created by the internationally renowned bulgarian artist Todor Ignatov - Tony. To see his biography, please click here. You can also consult: , art awards & memberships, art exhibitions & forums in which he has participated.

 

How do I search for and purchase art at www.buyart.tonyignatov.eu?
On each page which represents a particular artwork, to the right of its photo, you will find a tags search bars and search links organized by key word, medium, style, collection, artist, etc.
You can click on these tag links to find art listed in that grouping. To purchase a piece of art, simply click the "Add to cart" button at the right of the piece and follow the onscreen directions.


•  Once I purchase a piece of art, how many days will it take to arrive?
Artwork is typically shipped within 72 hours of sale. Once your artwork is shipped, please allow 5 to ten business days for delivery in continental Europe. For other destinations outside Europe, we will contact you to inform you about expected delivery time.
You will receive an email with a tracking number so that you can see exactly when your art will arrive.


May I return a piece of artwork if it does not meet my expectations?
www.buyart.tonyignatov.eu offers a seven-day money back guarantee on all artworks. In the event that your purchase does not meet your expectations, you may return it within seven days of receiving the order.
We will issue you a full refund or credit on the price of the art and pay for the return shipping. You must use the original packaging for return shipping and to ensure that the artwork arrives back to us undamaged in any way.

 

•  How do I return a piece of artwork?
Our return process is easy. When you first receive your purchase, save the original packaging.
Repackage the art in its original box and contact us at todor.ignatov.art@gmail.com or (359)88 44 05 997.
Items must be shipped by reliable courier company within seven days of receiving the order.
Art that is returned damaged will not be refunded.
Artworks that are returned wrinkled, dented, or smudged due to mishandling will incur a handling fee based on their size.

 

•  What should I do if I receive a damaged piece of art?
If you receive a damaged piece of art, contact us within 24 hours at todor.ignatov.art@gmail.com or (359)88 44 05 997.
 Please save the box and all packaging material; we must have these items in order to process the claim.

 

•  Do you ship internationally?
Yes. We are happy to ship artwork to any destination in the world.

How is the cost of shipping calculated?
Shipping charges are based on the packing materials and box needed to safely transport your art, and standard DPD shipping rates.
We do not make money off of packaging and shipping. We pass our costs directly on to you. All artwork is fragile packed to insure that it arrives in perfect condition.
DPD calculates shipping rates based on the size of the package and the distance that it is being shipped.
In addition, all artwork is fully insured.
We are constantly working to provide you with the most reliable and affordable shipping of your art. If you have any questions about these charges, please contact us at todor.ignatov.art@gmail.com or (359)88 44 05 997.


•  What forms of payment do you accept? Will I be charged tax?
www.buyart.tonyignatov.eu accepts payments trough Pay Pal (and PayPal payments with Visa, MasterCard, Discover and American Express). You will not be charged tax.
 

•  May I speak with the artists Todor Ignatov?
Yes, you can speak directly with artists. We encourage you to ask questions and leave comments by using e-mail: todor.ignatov.art@gmail.com,
phone: +359 888 01 10 67 or his facebook page: Toni Ignatov or
Todor Ignatov - Tony | Тодор Игнатов - Тони

 

Do you provide framing services?
We do not offer framing. By selling unframed artwork, we are able to provide you with faster delivery of your purchases and keep shipping costs low.

 

Does www.buyart.tonyignatov.eu have a physical gallery location?
We do not operate a physical gallery, however Todor Ignatov-Tony regularly participates in art exhibitions and puts on temporary shows in Bulgaria and abroad. If you would like information about our next event, please sign up for our newsletter.

 

May I print artwork displayed at www.buyart.tonyignatov.eu?
Yes, you can print images of potential purchases on A3 or A4 paper format if it will give you an idea of how the art will look in your living space or office. In any other case, the reproduction, replication, modification, or distribution of any art images on this site is strictly forbidden, unless the artist Todor Ignatov – Tony gives written permission - specific to his own art images - to allow this. Copyright © 2012 Todor Ignatov - Tony. All rights reserved.


 

How do you price an artwork?
Artwork is priced using artist input and the expertise of our curators.
We take pride in our ability to fairly and accurately price art depending on the artist’s previous sales & achieved price levels on the international art market, as well as based on the artistic value and aesthetic worthiness of the artwork.

 

Is the artwork exhibited at www.buyart.tonyignatov.eu a financial investment?
www.buyart.tonyignatov.eu encourages art patrons to purchase artwork for enjoyment and aesthetic values.
However, art can be a financial investment as the demand for a particular artist and/or piece of artwork grows.
For more information regarding this subject, refer to the MEI/Moses Fine Art Index explaining the appreciation of art as a financial investment.

 

I am interested in commissioning a piece of art but have never done so. Where do I begin?
Commissioning art is a fun and unique experience.
No matter if you are a first-time art buyer or an experienced collector, we make the process easy and enjoyable.
If you have an idea for a special artwork you wish to command, send us an email at todor.ignatov.art@gmail.com or give us a call at (359) 88 44 05 997 and we can discuss the next steps.

 

•  How much will it cost to commission an artwork?
Commissioned pieces are priced based on the size, medium, and complexity of the piece, and the artist's sales history.
Commissioned artworks will be more than comparable pieces in the artist's portfolio [in terms of size and medium]. This is due to the fact that the artist must spend time to consult with you about the project, create any necessary preliminary sketches, and take time away from their normal art practice to create your commission.

 

Do I pay for commissioned artwork before or after the piece is complete? May I return a piece I've commissioned?

Before the artist begins working on your commission, we take a 50% non-refundable deposit. This assures that the artist will be paid for their time and materials. Once the piece is complete, we will send you a high resolution image of the work.
If you accept it, we will charge your credit card the remaining 50% and ship the piece to you. If for some reason you are not entirely satisfied when you see the image, we can work with the artist to make small changes. There are no returns of the 50% deposit or once you take possession of the art.

 

How long does it take to commission an artwork?
The time will vary depending on the size, medium, and complexity of the piece, and the artist's schedule, but typically commissions take ten to twelve weeks to complete.

How can I contact you?

Todor Ignatov – Tony
Phone: +359 88 44 05 997, +359 888 01 10 67
Email: todor.ignatov.art[at] gmail.com
Postal address: 1 Nezavisimost square, “St. Bachvarov” State Theater
Varna 9000
Bulgaria